100% Feather Down Puffer Jacket

Shipping Policy for Tenysu

Effective Date:  20 Jan 2024

Shipping Location:
All orders are shipped from our London warehouse on the outskirts of the city. We currently only ship within the United Kingdom.

Shipping Times:
- Standard shipping time: 1-3 business days
- During peak seasons like Black Friday, shipping times may extend slightly due to high demand, but we strive to keep delays minimal.

Shipping Rates:
We offer flat-rate shipping on all orders. The rate will be displayed at checkout before you complete your purchase.

Order Processing:
Orders placed before 12:00 PM GMT on business days are typically processed the same day. Orders placed after this time or on weekends/holidays will be processed on the next business day.

Black Friday & High-Demand Periods:
Due to high order volumes, shipping during promotional periods like Black Friday may require additional handling time. However, we aim to deliver all orders as swiftly as possible.

Order Tracking:
Once your order has been dispatched, you will receive a tracking link via email so you can monitor its journey from our warehouse to your doorstep. or check this link Track my order>

Delivery Issues:
If you experience any issues with your delivery or if your package has not arrived within the expected timeframe, please reach out to us at tenysu@outlook.com, and our team will be happy to assist.

Thank you for shopping with Tenysu!

• 61% Cotton, 39% Polyester
• Machine wash cold
• Wash with like colors
• Tumble dry low
• Do not iron